Technology and Infrastructure

The Technology and Infrastructure Unit is responsible for all technical aspects of all SAP systems covered under managed service agreement.

This responsibility includes :

  • System upgrades.
  • Security.
  • Application of maintenance SAP support stacks (release updates).
  • Operating system and database system patching.
  • Application of changes arising from business requests and legislative/business circulars.
  • Managed service and hosting contract management.
  • SAP enterprise contract management and licence management for all SAP implementations.
  • Technical support for all functional areas within the SAP CoE. 
  • Additionally the management and co-ordination of Disaster Recovery and Business Continuity planning and testing resides within the T&I team.

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