Service Operations

The goal of the Service Operations function is to provide National Support Services to the organisation in a manner which:

  • Delivers user satisfaction
  • Minimises incidents & disruption
  • Enables users to access the IT systems they require
  • Ensures quality of service 

What we do:

  • Incident Management
  • Problem Management
  • Knowledge Management
  • Request Fulfilment
  • National Service Desk
  • Self Service 

Our work includes: 

  • Provide IT Support for all HSE staff
  • Resolve Incidents & reduce recurrence
  • Manage Service Requests 
  • Provide resources & knowledge to the organisation which empowers users
  • Automate IT processes
  • Drive ITIL Best Practices 

For more information contact: is GM for Service Operations.