Delivery of our goals will depend on enabling our people to contribute as effectively as possible.  The model strikes a balance between organising to reflect the structures of our customers, while also organising to maximise the flexibility of the organisation.  This objective is advanced by organising most of our people into function specific pools of shared skills where centres of excellence can be developed.

In addition to formal structures a priority is fostering a culture which our people are proud of and committed to their work, where everybody has an opportunity to contribute, learn, and advance on merit.  This ambition will be made real through the definition of clear career framework, and by professionalising roles in Knowledge & Information. This will encompass appropriately defined career paths and structure for Knowledge & Information staff to effectively develop skills in their roles. Certification in areas such as service management, project management and various technical skills will also be a part how we professionalise ourselves.