Business Support Unit

The Business Support- SAP HR & Payroll provides first line SAP system user support through SAP HR & Payroll Help Desk. In addition, this unit also provides:

    • Higher second level support for the SAP user base. Currently this support is provided by virtual teams via the Helpdesk.
    • This unit has lead responsibility for ensuring all system change requests arising from Help Desk Calls, Circulars and Legislative/Budget changes are managed in compliance with the Change Control strategy framework.
    • The Business Support- SAP HR & Payroll function also manages the implementation of HR master data changes and break fixes.
    • The user base has grown significantly over the last few years, as the East and South East have been added to support network and we anticipate adding the South in 2023.

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