Darach Glennon

Darach Glennon is the Director for ICT Customer Service Experience for eHealth, HSE Ireland. Darach has vast experience in both the private and public sectors. He has worked with many US multinational medical device companies including Abbott Laboratories, Mallinckrodt Medical, Nellcor Puritan Bennett and Tyco Healthcare since 1990, running large scale ICT operations, data centres, Application development, ERP system deployments and specialising in company mergers at a European level. He joined the Irish health service as Director of ICT for the former Western Health Board, driving change while working for the CEO of that organisation.

Darach is a qualified facilitator, a TQM (total quality management) professional as well as being an ICT qualified professional. Since joining the public sector in 2002, he has led an ICT organisation at the most senior level and benchmarked ICT infrastructure across the Irish health sector for the first time.  He headed up ICT operations nationally, ICT Application Services and more recently Service Management in eHealth. Over his career, he has been directly involved and responsible for all facets of ICT including strategy and delivery as well as being involved at a senior managerial level in non-ICT related developments in both sectors. 

Darach runs the ICT Customer Service Experience function with the aim of creating and consolidating an ICT service culture across eHealth Ireland.

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