Service Operations

The goal of the Service Operations function is to provide National Support Services to the organisation in a manner which:

• Delivers user satisfaction
• Minimises incidents & disruption
• Enables users to access the IT systems they require
• Ensures quality of service 

What we do:

• Incident Management
• Problem Management
• Knowledge Management
• Request Fulfilment
• National Service Desk
• Self Service 

Our work includes: 

• Provide IT Support for all HSE staff
• Resolve Incidents & reduce recurrence
• Manage Service Requests 
• Provide resources & knowledge to the organisation which empowers users
• Automate IT processes
• Drive ITIL Best Practices 

For more information contact:  James.lee@hse.ie is GM for Service Operations.