3. Where, What & How?

Where?

Identify where appointments will take place:

• Consider room size, privacy, and a well-lit, uncluttered/distraction free area with limited background posters/pictures/sound sources.
• Privacy and confidentiality is important just like a face-to-face appointment.
• Are there power points, ports, network access, internet? (you need good internet).
• Do not display personal material e.g. photographs.
• Consider if you need to be mobile during the consultation (tablet/laptop on trolley).
• On some platforms you can include a bespoke background.

What?

To review/request VEC hardware, peripherals and equipment:

• Review VEC Equipment Catalogue & Order Form.
• For all BAU hardware/peripheral requests, you can order via the following online portal https://oms.pfh.ie/ or via Ivanti Self Service.
• For any further queries on VEC equipment, contact virtualhealth@hse.ie or your local Digital Health Team/Lead.

How?

Practice is essential prior to initiating a call with a service user, building confidence using VEC.

• Training is essential - Support & Training.
• Undertake user training prior to initiating a video call.
• Consider the mandatory training programmes. cyber security, and GDPR training on HSeLanD.
• Other suggested telehealth training - Getting Started.
• Train The Trainer Model.
• Practice is essential - take some time to familiarise yourself with the platform and supporting technology.
• Practice builds confidence.
• Conduct End-to-End testing.