Grade VII ICT Service and Support Manager TT2125
https://about.hse.ie/jobs/job-search/grade-vii-ict-service-and-support-manager-tt2125/
Last updated 10/06/2025
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Our Functions
- Digital for Care 2030
- Chief Technology Transformation Office (CTTO)
- Chief Information Security Office (CISO)
- Chief Data and Analytics Office (CDAO)
- Chief Technology Office
- Acute Delivery
- Community Health
- Standards and Shared Care Records (SSCR)
- Access to Information (A2i)
- Customer Service Experience (CSE)
- Population Health Delivery
- SAP Centre of Excellence
- Corporate Delivery
- Information Technology Chief Operating Office (ITCOO)
- Our Team
- Careers
- Events
- News & Media
- College Partnerships
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Our Functions
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- Our Functions
- Digital for Care 2030
- Chief Technology Transformation Office (CTTO)
- Chief Information Security Office (CISO)
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Chief Data and Analytics Office (CDAO)
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- Chief Data and Analytics Office (CDAO)
- AI and Automation Centre of Excellence (CoE)
- Integrated Information Service (IIS)
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Standards and Terminologies
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- Standards and Terminologies
- SNOMED CT
- Data Specification Management Process (DSMP)
- HSE Data Dictionary
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Transforming Healthcare through the power of Data, Standards including SNOMED CT
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- Transforming Healthcare through the power of Data, Standards including SNOMED CT
- Agenda
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Event Resources
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- Event Resources
- SNOMED CT Requirements and Compliance Implementation Support Guide
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Event Speaker Biography
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- Event Speaker Biography
- Theresa Barry
- Derek Tierney
- Muiris O'Connor
- Fran Thompson
- Dr. Colm Henry
- Kathryn Kissane
- Niamh Crossan
- Prof Richard Greene
- Loretto Grogan
- Niall Halliday
- Dr. Andy Philips
- Noel Carberry
- Lilly Walsh
- John Farrelly
- Prof. Zoltan Lantos
- Yvonne Coughlan
- Brian Nicholson
- Dara Keeley
- Shane Byrnes
- Siobhain Duggan
- Ian Green
- Rachel Dunscombe
- Dr Kia Heitmann
- Kevin Kelly
- Dr Kevin O'Carroll
- Dr. Barbara Foley
- Tom Laffen
- Event Slides
- Event Videos
- CDAO News and Media
- Chief Technology Office
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Acute Delivery
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- Acute Delivery
- Acute Delivery Overview
- National Integrated Medical Imaging System (NIMIS)
- National Cancer Information System
- Kidney Disease Clinical Patient Management System (KDCPMS)
- The Laboratory Programme
- Maternal & Newborn Clinical Management System (MN-CMS)
- Critical Care ICT Programme
- Unscheduled and Emergency Care
- National Audiology Clinical Management System (NACMS)
- Digital Irish National Early Warning System (INEWS)
- National Clinical Surveillance Infection Control System
- Single Sign On (SSO)
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Community Health
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- Community Health
- Community Health Overview
- Specialised Care Services CMS
- Primary Care
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Telehealth Programme
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- Telehealth Programme
- Telehealth Programme Overview
- Video Enabled Care (VEC)
- Remote Health Monitoring
- Online Supports & Therapies
- Governance
- Partners & Collaborators
- Engagement, Research & Evaluation
- Cooperation and Working Together (CAWT)
- HSE Telehealth Roadmap 2024-2027
- Telehealth CoE Consultation Day
- Social Care
- ePharmacy
- Standards and Shared Care Records (SSCR)
- Access to Information (A2i)
- Customer Service Experience (CSE)
- Population Health Delivery
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SAP Centre of Excellence
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- SAP Centre of Excellence
- Meet the Team
- SAP Centre of Excellence Overview
- SAP Continuous Improvement & Change
- Business Support - SAP HR & Payroll
- New Developments
- Business Intelligence & Analytics Unit
- Business Delivery - Finance and Procurement
- SAP Technology and Infrastructure
- Quality Assurance
- SAP CoE HR & Payroll Training
- Corporate Delivery
- Information Technology Chief Operating Office (ITCOO)
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Our Team
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- Our Team
- Fran Thompson - Chief Information Officer (CIO)
- Michael Redmond - Chief Operating Officer (COO)
- Joyce Shaw - Chief of Staff & Head of Business Operations
- Mary Cooke - Delivery Director - Community Health Services
- Martina Burns - Delivery Director - Acute Delivery
- Helen Coughlan - Chief Technology Officer (CTO)
- Darach Glennon - Customer Service Experience (CSE)
- Noreen Noonan - ICT Delivery Director - Corporate Delivery, Population Health Delivery.
- Margaret Kilmartin - SAP Centre of Excellence
- Tom Laffan - HSE Chief Data and Analytics Officer
- Neal Mullen - Chief Information Security Officer
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Careers
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- Careers
- Find out more about Technology and Transformation
- Current Vacancies
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A day in the life of...
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- A day in the life of...
- Barry Crosson-Solution Architect A2iHIDs
- James Hughes- Cloud Platform Engineer
- Jason Cooney- Cyber Security Officer, Chief Information Security Office
- Ger McNamara- National Service Desk Engineer
- Brendan Mulvihill - National Service Desk Offsite Engineer
- Jason Forry- Cyber Security Officer/CSIRT Analyst
- Eoin Fitzsimons- Intern Executive Support
- Marie Byrne - Senior Project Manager NePS
- Richard Coffey – Systems Cloud Engineer, A2i-HIDs
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Events
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- Events
- Sustainability in Healthcare Summit
- Cyber Security Summit
- HMI Annual Conference 2024
- Sláintecare Right Care Right Place Right Time Webinar
- National Digital Health Conference
- The 20th National Health Summit
- MS Teams Training for HSE staff
- HealthTech Ireland Symposium
- OneDrive Training for HSE Staff
- Managing Files in OneDrive and SharePoint Training
- HSE Spark Summit 2024
- HSE Spark Summit 2025
- Public Sector Digital Transformation Awards
- Integrated Healthcare: Advancing Health Service Reform
- Smart Health Summit 2024
- Live Training - Attend Anywhere
- SharePoint Training for HSE Staff
- The 21st National Health Summit
- Digital Government Conference 2025
- Future Health Summit
- Technology in Healthcare The Health Leaders’ Summit 2025
- EUHPP Live Webinar: Session 1 European Health Data Space – primary use and electronic health record systems
- EUHPP Live Webinar: Session 3 European Health Data Space Implementation and governance – who does what?
- EUHPP Live Webinar: Session 2 European Health Data Space - secondary use of health data
- Microsoft Planner Training for HSE staff
- CIO & IT Leaders Summit
- Digital for Care Vendor Briefing – Strengthening Sustainable Collaboration
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News & Media
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- News & Media
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News
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- News
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2025
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- 2025
- Stepping Back, Looking Forward: Reflections on My Time as COO
- HSE Technology & Transformation at the NCI Project Showcase 2025 - Supporting Innovation in Computing Education
- What the European Health Data Space (EHDS) Means for Irish Healthcare: FAQs Now Live
- Festival of Cloud and Cyber at National College of Ireland
- Four Years On: Strengthening Cyber Resilience Through Collaboration and Strategy
- Building a Data-Driven Health Service: Reflections from My First Months as Chief Data and Analytics Officer
- HIDS Business and Technical Teams unite under the CDAO
- HSE Technology and Transformation Initiatives Shortlisted for National Awards in 2025
- CSE Management Staff Day: Driving Service Excellence and Future Growth
- The MN-CMS EHR Programme Finalist in the Irish Healthcare Centre Awards 2025
- Chronic Disease Management in Ireland Innovation, Insights, and Impact.
- Protect Your Personal Devices with MFA – It’s easier than you think!
- Embracing Identity Management - PPSN Collection Boosts Healthcare Efficiency and Patient Safety
- Welcoming Our New Interns and Staff Members: A Day of Insight and Engagement
- Technology & Transformation GM Forum 2025: A Collaborative Approach to Progress
- Building Connections and Embracing Change: Community Health Team Day 2025
- Standards and Shared Care Record TEAM DAY
- Shaping the Future of Healthcare: The Power of Data Standards and SNOMED CT
- MedLIS Elevating Standards
- ICT FOR PUBLIC HEALTH Modernising Outbreak and Incident Management with OCIMS
- Welcoming Our First Chief Data & Analytics Officer (CDAO) and Changes in Corporate Delivery
- HSE Welcomes EU Council Adoption of European Health Data Space Regulations
- Planning a Career in Project Management?
- Cyber as a Digital Enabler - the HSE approach
- Strengthening Collaboration in Specialist Palliative Care
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2024
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- 2024
- CARE Virtual Ward Donegal
- HealthIRL: From Vision to Reality
- Sláintecare Transformation and Innovation Office
- Technology and Transformation Business Operations - Evolving & Solving
- SAFEGUARDING THE HSE - The importance of Cybersecurity Awareness
- Modernising National Track and Trace - Ensuring Resilience, Efficiency, and Patient Safety
- SNOMED CT Irish Extension Release Notes (October 2024)
- Cybersecurity vs Cyber Resilience: The HSE's Strategic viewpoint
- ICT For Public Health Team Day
- General Managers Forum
- SCS-CMS Team and Virtual Ward Programme Recognised at the Irish Healthcare and the National Health Tech Innovation Awards
- Capacity Building on primary use of health data: Ireland's Digital Health Transformation
- Importance of Strong Passwords
- Neal Mullen Chief Information Security Officer (CISO) HSE
- Cyber Security and Phishing Awareness
- Maternal & Newborn Clinical Management System (MN-CMS) EHR Programme Phase 2 Kick-Off
- European Cyber Security Month – October 2024
- Cyber Hygiene: A Strategic Imperative for the HSE
- Digital for Care 2030: Making Strides
- HSE Technology & Transformation Celebrated at the Public Sector Digital Transformation Awards 2024
- Pauline Fitzgerald - Women in STEM Awards 2024 Shortlist (Health Technology)
- The HSE Digital Health Learning Passport
- Specialised Care Services - Clinical Management System (SCS-CMS) Specialist Palliative Care Benefits Workshop
- Healthmail: Celebrating a decade of Secure, Efficient, and Evolving Healthcare Communications
- Irelands National Cyber Emergency Plan
- The Evolution and Impact of Ireland's Health Provider Portal
- HSE Sponsored IT Project Showcase
- Microsoft AI Innovation Summit
- UiPATH Business Automation Platform
- Implementation of Single Sign-On in Ireland's Health Service
- Virtual Wards: A leap forward in Patient Care
- Transforming Healthcare: Reflections from John Ward during his time as Interim CTTO
- SCS-CMS Team Win at the Tech Excellence Awards
- MyHealth@EU
- Future Health Summit - Fran Thompson, CIO HSE
- Driving Irelands Digital Health Transformation Forward – A New Era
- Leadership Programme
- Making Services Safer National Clinical Surveillance Infection Control System
- SCS-CMS among the finalists in the Tech Excellence Awards 2024
- HALO and Chatbot Halo AI
- eHealth Welcomes First Professionals Under DT4E Prgoramme
- eHealth Away Day 2024
- eHealth Away Day
- Shaping the future of eHealth
- Reflecting on the Standards & Shared Care Records Team Day
- Corporate Delivery Staff Day
- Clinical Management System(CMS)
- Healthcare Automation Transformation (CHAT23)
- Access to Information and Health Identity Services
- Unscheduled and Emergency Care
- SNOMED CT National Release Centre HSE - October 2023 Release
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2023
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- 2023
- Elevating Telehealth Excellence
- MyHealth@EU
- Better Together for Digital Healthcare Conference
- eHealth Triumph at Awards Events
- IHI Rollout to National iPM System
- Integrated Information Service- IIS Team day
- Technology Office- Building the future
- Making Payment Easier
- ICT & Cyber Programme
- Public Sector Digital Transformation Awards 2023
- Update from the Laboratory Programme
- National Shared Care Record - Build 2 Learn
- eHealth Team Shortlisted
- SNOMED CT Working Group Meeting 15 June, 2023.
- eHealth Leadership Programme
- TeleHealth Consultation Day
- SNOMED International ‘Service Recognition Award
- 2023 Future Health Summit
- Ireland’s Ukrainian Response
- eHealth Digital Marketing Strategy
- NCCP Spring Forum
- MN-CMS -Tech Excellence Awards
- IIS- Tech Excellence Awards
- Childrens Disability Network Teams Information Management System (CDNTIMS) Project.
- A Message from CEO Bernard Gloster
- Spark Summit 2023
- HSE Launches first National Diversity Equality & Inclusion Hub & Strategy
- HSE resources and supports to help with common mental health difficulties
- Two eHealth Teams shortlisted for the Tech Excellence Awards 2023
- iPMS Go-Live National Orthopaedic Hospital Cappagh
- MN-CMS Neonatal Jaundice Treatment Graph
- Supportive Memory Guide eBook
- HealthIRL - What’s in a name?
- MN-CMS- Fully Integrated Electronic Health Record
- eHealth Celebrates International Womens Day
- HSE Data Collaborathon
- Technology in Healthcare: The Health Leaders’ Summit 2023
- eHealth at Jobs Expo Galway
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2022
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- 2022
- CPD achievements by Irish NRC SNOMED CT on Foundation course for SNOMED CT
- National Clinical Surveillance Infection Control System
- International Women’s Day 2022
- HSE Covax - Vaccination Application
- Evolution of the COVID Care Tracker
- After the Cyber Attack is Over
- DSMP 'Standardising Data for The Future' Report Launched
- Big win for eHealth at the Tech Excellence Awards 2022
- Service Introduction and HSeLanD
- Health Provider Portal
- National Release Centre for SNOMED CT Ireland meet International Team
- The Laboratory Programme
- Irish Students partake in European Health Innovation Days
- Healthlink the National Health Messaging Broker
- Maternal & Newborn Clinical Management System MPage Upgrade
- The Mindray N17 Patient Monitors Project
- SAP CoE have joined eHealth & Disruptive Technologies (eHealth)
- COVID Services Front Door
- Clinical Management System for Specialised Care Services
- National Cancer Information System (NCIS)
- 2022 Spark Forum
- Irish SNOMED CT National Release Centre attended SNOMED CT International Expo
- SNOMED Vendor Specifications Document for HSE procurement of new systems
- eHealth Leadership Programme
- PMI Ireland National Project Awards
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2021
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- 2021
- The A2i-HIDs team supporting the HSE’s fight against Covid
- International Women's Day 2021
- CovidCare Tracker
- HSE Scholarships available for Healthcare Innovation Diploma
- COVID BEAM: Part of the NIMIS Response to COVID-19
- Weekly Cyber Attack Update From Fran Thompson
- Latest Cyber Attack Update from CIO Fran Thompson
- National Single Sign-On Project
- Quality Care Metrics and SNOMED
- International Collaboration - Sharing Strategies and best practice
- Maternal & Newborn Clinical Management System (MN-CMS) National Finalist in the recent HSE excellence Awards 2021
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2020
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- 2020
- Palliative care referrals go digital in Kerry University Hospital
- ENTERPRISE ARCHITECTURE INFORMATION DAY 16th Jan 2020
- Primary Care Smart Phone Roll Out-Programme
- The 4th Joint eHealth Ireland and Northern Ireland Ecosystem Gathering Jan 22nd 2020
- ENTERPRISE ARCHITECTURE INFORMATION DAY JAN 16TH 2020
- Cork University Hospital had two large project integrations Go-lives as part of KDCPMS
- International Women's Day 2020
- How Technology is helping TUH during the COVID-19 Pandemic
- National Virtual Health Team launch Attend Anywhere
- How the TRASNA system assisted in the assessment and treatment of Covid-19 Patients
- MN-CMS Supporting Safe Care Delivery & Team Response during the COVID -19 Crisis
- How the TRASNA system assisted in the assessment and treatment of Covid-19 patients.
- SNOMED CT Strategy 2020 released
- Podcasting in the School of Nursing & Midwifery, University College Cork
- Innovation Organisation of the Year Award for the mPower project and cross-border health partnership
- Healthmail
- The Mercy University Hospital and the FlipPad
- MN-CMS Supporting Safe Care Delivery - feedback from hospitals to its’ use during the COVID -19 Crisis
- A Sharper Image: New Diagnostic Sharing, Forged in a Pandemic
- MN-CMS Foundation Training Module is now available in HSeLanD
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2019
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- 2019
- SNOMED CT
- EVOLVE – GO LIVE SAOLTA HOSPITAL
- International Women's Day 2019
- Robots may play role in reducing loneliness for people with dementia
- SNOMED Annual Report 2018
- Kidney Disease Clinical Patient Management System (KDCPMS)
- Office of CIO hold all-staff day, March 26 2019
- St James Hospital host the Spark Innovation Pop-Up Pod.
- Radiology staff in Beaumont Hospital mark the delivery of two million medical imaging requests
- HSE’s data dictionary toolkit brings benefits for staff
- Annual Gathering of the Council of Clinical Information Officers
- Tallaght University Hospital & TU Dublin Health Hackathon results
- HSE Digital Academy promotes GMIT– ‘Certificate in eHealth’ (L8)
- HSE National Dental Record and Information System
- Renal Go-live Temple Street
- Launch of the Gynaecology Electronic Chart
- Irish National Release Centre leads vendors in using SNOMED CT
- HSE Ambulances Go Digital
- MN-CMS Gynaecology Electronic Chart implemented at The Rotunda Hospital
- A World First as Drone delivers medication to the Aran Islands
- Tallaght University Hospital marks Data Centre Relocation Project
- Gynaecology Electronic Chart implemented at The National Maternity Hospital
- Portlaoise Go live
- Haemophilia Lighthouse Project Go-Live
- St Luke’s Hospital Rathgar welcomes National Cancer Information System
- Digital Ambulance wins Public Sector Project of the Year Award 2019
- 2019 Women in IT Awards Series
- MN-CMS Go-Live in University Hospital Kerry (UHK)
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eHealth Celebrates International Womens Day
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- eHealth Celebrates International Womens Day
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Women in eHealth: Stories of Inspiration for International Women's Day
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- Women in eHealth: Stories of Inspiration for International Women's Day
- Joyce Shaw's Leadership in eHealth Business Operations
- Noreen Noonan - Navigating Technology and Healthcare: A Woman's Journey to Inclusion
- Embracing Authenticity: Treasa Dempsey's Journey in Technology at HSE
- Margaret Kilmartin - Inspiring Inclusion in Technology
- Inspiring Inclusion: A Conversation with Helen, Chief Technology Officer at eHealth
- Jackie Kirrane -Navigating Leadership, Resilience, and Emotional Intelligence
- Celebrating the Women in eHealth
- Videos
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News Archive
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- News Archive
- 2018
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2017
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- 2017
- The Rotunda Hospital live with MN-CMS
- #HandoverCIO Update
- A Pint of Digital Health
- eGovernment Awards
- MN-CMS starts to use PowerTrials functions
- MN-CMS & CCIO shortlisted for Ireland's eGovernment Awards
- Sligo University Hospital to implement NCHD e-rostering
- 161 Personas & Scenarios published
- Maternity EHR goes live in University Hospital Kerry
- 134 OpenData Sets published to date by the HSE
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Case Studies
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- Case Studies
- Ambulance Arrivals Project A Case Study
- SNOMED National Release Centre (NRC)
- SVUH Award winning Patient Flow Whiteboard
- Scan for Surgery
- Hospital-based care
- Digital Natives Sign App
- Digitisation of risk assesment tools for Adult mental health services in north Dublin
- Patient Engagement Operating Systems - Hep C
- Digital Transition for HSCPs at St. James's Hospital
- Primary Care Centre Castlebar Case Study
- Mario - Managing active and healthy ageing using caring service robots
- Claimsure - Health Insurance Claims Management System
- Cyber Attack Response
- Data systems in SVUH Emergency Department
- Electronic Discharge Prescription Pilot
- Epilepsy EPR
- eReferral
- eReferral Radiology Pilot
- eRostering
- Electronic Blood Tracking
- GP Practice Management Systems
- Healthmail
- Heart Failure Virtual Clinic
- Infrastructure - MPUP to ECAM
- IT Security - Small changes, big difference
- Kidney Disease Clinical Patient Management System
- Local Asset Mapping Project at St James' Hospital
- LUCY
- Mi Kidney App
- Model Community
- NCHD - Employment Record Portal
- Nursing & Midwifery Quality Care Metrics
- Ophthalmology Electronic Patient Record
- PharmaBuddy
- Radiology & Electronic Patient Record
- National Smart-Pump Drug Library of Paediatric and Neonatal Standardised Concentration Infusions
- Quality & Patient Safety
- Robotic Assisted Surgery Programme
- Shared Learning on EHR
- St. James' Hospital - National Haemophilia System
- Tallaght Hospital Pharmacy
- Tallaght Hospital Patient Engagement App
- Track & Trace
- Using IT to Improve Ireland's Public Sector Healthcare
- National Audiology Clinical Management System (NA-CMS)
- St Vincent's University Hospital Award Winning Whiteboard Patient Flow System
- Snomed Case Study
- Telehealth Project Donegal
- St Vincent's Whiteboard Patient Journey System a Case Study
- Ambulance Arrivals Project
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