Mobile Telephony

The Mobile Telephony Department is committed to delivering resilient, efficient, and secure telecommunication services that support the vital operations of Ireland’s healthcare system. Through our expertise and dedication, we ensure healthcare professionals nationwide remain connected, enabling them to deliver high-quality care with confidence.

Our key functions are:

• Nationwide Support for HSE Staff:  Ensuring that Health Service Executive (HSE) staff across the country receive expert technical assistance directly from network providers, enabling uninterrupted mobile communications to support daily healthcare operations.
• Hardware Procurement and Management:  Managing the end-to-end procurement process for mobile devices and accessories, maintaining optimal inventory levels to meet organisational demands swiftly and efficiently.
• Vendor and Contract Oversight:  Leading vendor relationships and contract negotiations, ensuring service level agreements are met and securing the best value and service quality for the healthcare system.
• Centralised Budget and Payment Management:  Overseeing all financial transactions and budgets related to mobile telephony, promoting transparency, cost-effectiveness, and fiscal accountability.
• Standardised Auditing:  Implementing robust auditing processes to ensure compliance, security, and operational excellence across all mobile telephony services.
• Capital Hardware Acquisition:  Coordinating the procurement of capital equipment to support the continued technological advancement of healthcare infrastructure.
• Stock Control and Estate Refresh:  Maintaining accurate stock records and managing the systematic refresh of mobile device estates, ensuring staff access to the latest technology.
• OGP Framework Participation:  Collaborating with the Office of Government Procurement (OGP) to align procurement activities with national frameworks, ensuring best practices and compliance.
• Regulatory Compliance:  Ensuring all mobile telephony operations comply with national standards and regulations, reinforcing the security and integrity of healthcare communications.

Centralised Access Point: The Mobiles Dashboard

Accessible via the National Service Desk’s Self-Service Portal, the Mobiles Dashboard serves as the central hub for all mobile telephony services. Through the dedicated e-Form, staff can submit requests for new devices, upgrades, reallocations, roaming services, or report lost or stolen devices. 

You can access the Mobiles Dashboard by clicking here.

Reginal HSE Contact Information