Telehealth CoE Consultation Day
National leaders, clinicians, and technologists came together at the Telehealth Centre of Excellence (CoE) Consultation Day to share insights, successes, and strategies for embedding sustainable, patient-centered virtual care across Ireland.
Explore the videos below to hear directly from each speaker as they share insights, experiences, and visions for the future of virtual care in Ireland.
Introductions with Julie Bellew, HSE ICT Programme Manager Telehealth Team and Loretto Grogan, National Chief Nursing and Midwifery Information Officer, HSE.
Fran Thompson, HSE Chief Information Officer, Technology and Transformation.
Eleanor Campbell, National Chief Nursing and Midwifery Information Officer HSE.
Claire McRory, Operation Team Lead CDM Donegal, HSE.
Helen Corrigan, Chief Nursing Office, Department of Health.
Kevin Kelly, Head of AI and Automation CoE HSE - Please note: The video for this speaker was unavailable due to a technical issue, but the full summary of their presentation is provided below:
Kevin shared insights from the development of RPA, Power Platform, and AI Centres of Excellence within the HSE. He emphasised that building a CoE requires clarity of purpose, flexible structures, and a focus on enablement. Initially adopting a federated model, the RPA CoE balanced centralised governance with local autonomy, aiming to avoid bottlenecks while ensuring standards.
Challenges such as the dismantling of shared services required a rethink, shifting towards a more centralised delivery approach while continuing to support local capability. Key elements included training, standardising methodologies, and centrally managing infrastructure and licensing.
The Power Platform CoE followed a similar enablement model, deliberately avoiding central development, instead guiding, advising, and provisioning environments to empower local teams. Kevin highlighted the importance of governance, sustainability, and internal expertise to avoid repeating past technology pitfalls.
With AI now added to their remit, the team is adapting again, recognising AI’s complexity and overlap with existing platforms. Across all CoEs, a consistent theme was supporting scalable, secure, and future-ready digital transformation, while retaining flexibility to respond to structural and technological changes.
Prof. Richard Greene, Chief Clinical Information Officer, HSE closing the event.
For more information you can contact: virtualhealth@hse.ie
Photographed below are the Telehealth Team, from left to right: Jo O'Gara, Emer Sheridan, Conor Kennedy, Julie Bellew, Shirley Harper, Ciara Clarke, Tracey McCluskey and Elaine Aughey.
