Personas & Scenarios

Personas & Scenarios

Outcomes from the Personas and Scenarios Workshops

Over 150 personas and scenarios have been created at different events. Specifically these events were workshops at the HISI Conference, workshops at the HIMSS conference & at workshops held for this purpose in Dublin Castle. Clinicians and patients also created and submitted personas which they had developed in their own time.

List of all Personas & Scenarios 

Personas WorkshopsPersonas workshop

Firstly, our sincere thanks to everyone who gave us their time and contributed so much to the process of developing personas & scenarios so far. Four workshops were held over two days in Dublin Castle to create and develop personas to support the Electronic Health Record (EHR) Programme. The workshops were attended by those who work in the health services, patients and people who care or advocate for patients. The contributions from the workshops are really valued and will form part of the final EHR Personas and Scenarios that will be published on-line by September 2017. 

Over 300 attended over the four days and created personas for acute care, community health services, integrated care, mental health services and paediatric care settings. From the workshops over 80 personas and scenarios were created.

You can see the slides presented at the event here.

Why develop Personas & Scenarios?

Personas and Scenarios help make the National EHR real, by outlining how interactions will look and feel in the future. This will be important as part of engagement and communication between clinicians, health service workers & patients.

Personas and Scenarios can also be used as part of managing engagement with potential suppliers. They provide a consistent set of cases through which suppliers can show what their solutions will do and demonstrate how they can address some of our existing challenges.

What are Personas? 

They are fictional, generalized characters that encompass the various needs, goals, and behaviours of real people. 

  • Patient Persona: An outline view of the person. It presents a snapshot of their demographic details, their background, their underlying health status and their goals and frustrations. It also outlines their familiarity with using technology
  • Patient Scenario: It describes their journey in relation to a particular interaction with the health service. It outlines who they interact with, why and the role that the Electronic Health Record capabilities play during this journey
  • Health Service Professionals Persona: An outline view of the person. It presents a snapshot of their demographic details, their role and where they are based in the health system. It also outlines their familiarity with using technology
  • Health Service Professionals Scenario: It describes typical activities during their workday and how these activities will be performed using the capabilities in the Electronic Health Record

The personas will focus on the following settings

  • Community services
  • Mental Health services
  • Acute care
  • Paediatric care
  • Integrated Care

Download Sample Personas here

Nora’s story shows how a Persona can come to life using animation. The story was made by the Integrated Care Programme for the Older Persons.


What is an EHR? 

A National Electronic Health Record (EHR), is a comprehensive solution that supports the creation and sharing of key patient information. It is a core capability required for the future delivery of healthcare. It will move us from a position where patient records and key information is locked in a paper format and within specific organisations, to an environment where digital patient records are shared securely across care settings with appropriate consent. This will result in:

  • Better, safer clinical decision making,
  • More informed and engaged patients and citizens,
  • Integration of services across care settings,
  • Increased availability of information to enable proactive management of patients and conditions,
  • Improved patient outcomes.

This video tells you more about EHR. 

Find out more about the Electronic Health Record here