St. James' Hospital National Haemophilia System
Written by Feargal McGroarty
Haemophilia is an inherited disease caused by the lack of a specific clotting factor in blood which leads to significant and sometimes life-threatening bleeding. Intravenous infusion of the missing clotting factor is used to treat and prevent bleeds. Regular infusion of clotting factor to prevent bleeding is called “Prophylaxis” and is usually self-administered at home by the patient or a family member. Prophylaxis from childhood is proven to prevent the development of severe joint disease and disability. Modern prophylaxis means that people with Haemophilia can achieve their full potential including taking part in sports, education and the workforce. Effective prophylaxis is tailored to the bleed rate and activity level of each individual patient.
Although the development of clotting factor infusions in the 1970s and 1980s was life saving and life changing for people with Haemophilia, tragically contamination of blood products in this period meant that the majority of regularly treated patients with haemophilia were infected with HIV and/or hepatitis. Due to the ineffective manual methods used to record and track and trace the medication, patients were exposed to infection even after a product recall was initiated.
The Haemophilia clotting factors used in Ireland now are not derived from blood but are recombinant products – produced by genetic engineering in cell culture based systems and subject to stringent safety procedures. However, experience has shown that unexpected events can occur and therefore it is vital that the Haemophilia treatment centre is able to identify immediately which batch and vial of product has been delivered to and administered to each patient and to be able to immediately locate and recall any vial of product even after delivery to a patient.
The complexities surrounding the delivery of a multidisciplinary approach for the management of chronic illness, such as haemophilia, are well documented.
Effective chronic illness interventions generally rely on multidisciplinary care teams. In the current environment, healthcare systems are confronted with the accelerating epidemic of chronic diseases coupled with increasingly effective, yet complex treatments for major chronic illness. Thus the heart of the chronic care model recognises that quality care is predicated on productive interactions between patients, their families and caregivers. Moreover, an informed group of chronically ill patients will, in the general scheme of things, possess a greater understanding of their condition, and know what to expect from the healthcare system. In order for this type of care programme to be effective it is important that the caregivers adopt a prepared and proactive approach founded on evidenced-based clinical information and delivered in a manner which optimises the maximum patient experience and produces better outcomes at both functional and clinical levels.
St. James' Hospital (SJH) has therefore developed a comprehensive integrated programme based on Continuous Quality Improvement (CQI) to improve patient care. The programme is composed of four strands:
- Electronic Patient Record: the design and implementation of a national Electronic Patient Record (EPR) for patients with Haemophilia which would fulfil the dual role of a National registry accessible by all treatment centres and also provide a means for each treatment centre to manage their patient files electronically
- Cold chain delivery service: the introduction of a cold chain delivery service where by the patients medication would be delivered directly to their home
- GS1 global standards: the application of barcodes (using GS1 global standards) on all medication so that it could be tracked and traced through the supply chain allowing a comprehensive real-time recall if necessary
- Smartphone scanning App: The development of a smartphone barcode scanning App for patients to use in their own home to ensure their medication is safe to take and record their medication usage (medication compliance recording)
Electronic Patient Record (EPR)
The introduction of the EPR replaced the previous hospital chart, which was paper record and not always available at clinic or at night. This now allows hospital staff rapid access to key medical information. It also allows close monitoring of the quality of the service provided by the hospital. Implementation of the EPR ensured easier and quicker navigation through the patient record, standardised care among providers within the organisation by ensuring clinical data is formatted to be easy to read and analyse. This has led to a reduction of paperwork, documentation errors and filing activities. Other key benefits include:
- ICD 10 coding to improve efficiency and efficacy of diagnosis classification
- Alerts for the presence of antibodies to the medication (Inhibitor status)
- Ability to electronically transmit information to other providers (assessments, history, treatment regime, prescriptions, etc.)
- Electronic prescribing
- Clinic scheduling
- Internal messaging
- Access to patient self-treatment history
Cold Chain delivery service
Prior to the implementation of this service, patients who required home treatment received their medication by either collecting it from the local treatment centre or had it sent to them by post, courier or taxi. The combination of ad hoc delivery methods was irregular, inconvenient to the patients and prone to error. This use of non-validated cold chain delivery along with manual data entry to deliver and record product usage led to both product wastage and documentation delays.
Validated cold chain delivery was therefore essential for the storage, distribution and delivery of Coagulation Factor Concentrates (CFC) to patients with Haemophilia, both within the home and Hospital environment.
GS1 Global standards (Medication barcoding)
The accurate tracking and tracing of CFC using unique (GS1) product bar-coding is a critical component in the safe delivery of Haemophilia care as it supports rapid recall, validates optimal product storage, identifies patients who may have received “at risk products” by identifying the location of products at all points of the supply chain. The availability of real-time product information also provides important clinical data with respect to individual usage of factor concentrates both in hospital and in the home environment. In addition, the visibility of all CFC in storage locations nationally along with its expiry date has allowed for stock rotation (replacing short dated stock in infrequent usage locations with longer dated product and moving the short dated stock to busy treatment centres)
Smartphone scanning App
The main objective of introducing the App was to harness the power of the barcode to improve patient safety and outcomes by providing real time data on bleeding episodes to clinicians, monitor medication recording compliance and identify patients who may have received an “at risk” product and to facilitate a rapid recall.
Just prior to self administration the patient scans the barcode on the medication. The scanning automates the previous manual tasks required by the patient (medication usage recording), which in turn increases recording compliance and accuracy. In addition, the patient records, via radio buttons and dropdown menus, the reason for infusion of clotting factor e.g. prophylaxis or acute bleeding. Using the strategy of “identify, capture, share”, all data collected from the App is transferred into both clinical and supply chain information systems in real-time.
The three safety checks that take place with the medication scan are:
- A check against the patients treatment of choice and the medication they are infusing (prescription check)
- A check that the medication is within date
- A check that the medication is not on a recall list
If any of these checks fail then the patient gets an audible and visual warning asking them to contact their treatment centre. If all these checks are passed successfully then the patient is prompted to record the reason for treatment (either prophylactic or on-demand). If the reason selected is “on-demand” then the patient is requested to record the bleed site/reason. The patient therefore records:
- The amount of medication infused
- The time the medication was taken
- The reason the medication was taken
The patient also has the ability to view their treatment history via a secure web portal.
Before the introduction of the App a treatment record sheet was provided with the medication delivery and patients’ were requested to manually record their usage and return the sheet to the treatment centre. Compliance ran at approximately 50%, in keeping with international findings.
Benefits for all
Although the delivery of haemophilia care is expensive, the lives of patients and their families can be transformed by high quality care. Effective prophylaxis and treatment prevents disability, and a need for orthopaedic procedures, later in life. A child born today with severe haemophilia can in effect look forward to a normal life expectancy. The SJH initiatives were delivered with cognisance of their potential to improve the Centre’s main objective of providing a patient-centred service, delivered to the highest standard of care, and in line with international standards.
Electronic Patient Record (EPR)
The EPR has streamlined many clinical and administrative processes, leading to enhanced productivity. For instance, the EPR allows access to patient records instantly at any treatment centre eliminating the need to fax, e-mail or transport records between the sites.
Standardised data entry (ICD 10 Coding, Questionnaires, patient tracking through their appointment) have been used to drive Continuous Quality Improvement (CQI) schemes.
Staff can refer to an instantly accessible, legible, clearly defined summary note with the treating doctor’s diagnosis and treatment plan. Medical staff can now access their patient’s records from home when on call, greatly improving the quality of care they provide patients. This aspect of the EPR is especially important for Haemophilia patient care, since since haemophilia is such a rare condition.
By many measures, the EPR has streamlined and improved the everyday processes that support and enhance delivery of quality care. Clinical and administrative staff cited the following as some of the key features;
- Reminders (Personal/Discipline/Public)
- Alerts (Inhibitors)
- Clinic reschedule (Bulk)
- Standardised data entry (ICD10 codes)
- Bespoke Functionality (Home Treatment Hx)
- Remote Access
- One system used by all MDT
Cold Chain delivery service and GS1 barcode scanning
A pre and post service audit was undertaken to assess the impact of the implementation of the validated cold chain delivery service. This audit showed that 221 patients received 30,464 vials of factor concentrate by cold chain delivery between August 2004 and October 2005.
Product wastage due to failure of either cold chain conditions or delivery issues reduced from €90,216 in the period July 2003 - July 2004 to zero wastage for the period August 2004 – August 2005, again with the introduction the efficient temperature controlled door to door delivery service.
An audit of medication ordering trends by patients (Figure 1.) showed a substantial decrease in demand, achieving an estimated saving of €5million per year
A combination of the cold chain delivery service and barcode scanning has also contributed to greater visibility of all stock, including that held in satellite hospitals around the country. The value of the stock rotated (replacing short dated stock with longer expiry dates and using the short dated stock in large treatment centres) was valued at €600,000. This represents a potential yearly saving of that amount as before the introduction of cold chain delivery and barcode scanning there was no real-time visibility of that stock.
In addition, mock recalls can identify the location of 100% of a chosen medication batch within 10 minutes, along with quantities of alternate stock.
Smartphone App and GS1 barcode scanning
Because patient infusion data is collected in real-time, clinical staff can view consumption trends and advise the patient if they feel they are treating themselves inappropriately (over treating or not treating at the appropriate time). This has lead to saving of €70,000 over a 4 month period, based on the first 20 patients using the App. The hospital has now over 100 patients using the devices.
Medication recording compliance for those using the app is significantly higher (>80%) than those using the paper treatment sheets (<50%). Staff in the clinic is also alerted if a patient (who should be self-administering every 3-4 days) has not used the app to scan their medication for more than four days. This helps to monitor and audit compliance rates.
From a patient point of view the data collected will help improve patient safety by providing important information on their medication status (alerts for prescription errors or out of date medication),—and on the patient population as a whole—that has not previously been available to healthcare providers, and other stakeholders involved in the delivery of clinical services to this patient population.
Although the delivery of haemophilia care is expensive, the lives of patients and their families can be transformed by high quality care. Effective prophylaxis and treatment prevents disability, and a need for orthopaedic procedures, later in life. A child born today with severe haemophilia can in effect look forward to a normal life expectancy.
These initiatives are delivered with cognisance of their potential to improve SJH’s main objective of providing a patient-centred service, delivered to the highest standard of care, and in line with national and international standards.
The use of traditional paper chart provided retrospective and often incomplete data and was not always available out of hours. The implementation of an EPR allows for the standardised “once only” capture of key clinical information, in addition the electronic data is more accessible, accurate, and useful in the overall management of haemophilia and related disorders.
With the smartphone app it is now possible to monitor and evaluate medication distribution to patient populations, identify gaps in distribution, and manage adverse events and consumption trends. The mobile phone app improves data quality and supports automation data capture, enabling secure data transmission from the patient to the treatment centre where it forms part of their EPR.
This model of integrated comprehensive patient care for patients with haemophilia combines a number of novel initiatives including a national a validated cold chain delivery service, unique medication bar coding and a smartphone app. This template could be adapted to provide a systematic approach to improving health care for people with other chronic diseases such as inherited metabolic disorders, hepatitis and diabetes, allowing healthcare to be delivered more effectively and efficiently to other chronic disease groups. It could also be used in areas such as vaccine distribution, where forecasting and recall are critically important.