Healthmail services now available to Optometrist Practices

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eHealth Ireland, in collaboration with the Association of Optometrists, has launched the Healthmail service for optometrists in private practices, which will allow optometrists to communicate patient clinical information in a fully secure manner.


The Healthmail service was also extended to private and voluntary nursing homes in April 2018.


General Practitioners (GPs), GP Support Staff and Community Pharmacists are already utilising Healthmail which allows correspondence, including clinical patient information, to be sent electronically in a secure manner. Healthmail has been in operation as a secure email service since November 2014.


Healthmail is easy to use and improves electronic communication between healthcare professionals which benefits patients and clinicians. It supports the secure exchange of clinical information at the point of care. It is a private, bounded, secure email service. Optometrists will be able to access their Healthmail accounts on desktops, laptops, tablets and smartphones.


Healthmail aims to replace faxes and some phone calls, bringing primary care communications into the 21st century. The service promotes healthcare that is up to date, effective and consistent. 


Optometrists can register for Healthmail by visiting and there is no cost to register or use a Healthmail account.

The benefits of Healthmail include the following:

  • It’s a secure electronic communication method for healthcare professionals;
  • Allows improved access to clinical information at the point of care;
  • It replaces faxes for transferring clinical information, providing greater security and reliability;
  • It supports a team-based approach to patient care;
  • Allows for easy attachment of documents and images for timely transfer.


Welcoming the extension of the Healthmail service to private Optometrist Practices, Sean McCrave, Chief Executive Officer of the Association of Optometrists Ireland (AOI), said “The AOI in association with Healthmail, the HSE and Three Ireland are delighted to offer its health care members the facility to email and communicate in a safe, secure and compliant manner to GPs, pharmacists, allied health professionals and acute hospital departments. Optometrists are highly trained and regulated healthcare professionals and it is essential that they have the facilities such as the Healthmail system to ensure that they can offer their patients a secure and reliable communication channel.”


Tadhg Daly, Nursing Homes Ireland CEO said: “We were delighted to partner with Healthmail to introduce this important service to more than 370 member nursing homes across the country. It   supports nursing homes in streamlining clinical information that is specific to residents entrusted in their care. Nursing homes are utilising the service for communicating with GPs, pharmacists, allied health professionals and acute hospital departments. Nursing homes are clinical care settings and are committed to highest standards in care practice. The introduction of the Healthmail service further underlines their commitment in this regard.”   


Roisin Doherty, Director Access to Information, Office of the Chief Information Officer in the HSE said: “Healthmail brings many benefits for clinicians. We are delighted to partner with the Association of Optometrists Ireland and with Nursing Homes Ireland and to implement this service for their members.  The service helps health care professionals to comply with data protection requirements by securely communicating their correspondence, providing assurance to both health care professionals and to their patients that their information has been securely sent and received. 

The Healthmail team are always willing to partner and engage with healthcare professionals to ensure the secure transfer of patient information.  Healthmail is one of the many services within the Access to Information and Health Identifier programmes of work. I want to thank Nursing Homes Ireland and the Association of Optometrists Ireland for their support. ”


Healthmail is funded by the HSE’s Primary Care Directorate and managed by Access to Information, Office of the Chief Information Officer on behalf of eHealth Ireland.


For further information on the service you can contact Healthmail Operations Manager, Karina Hull at