Business Operations

Business Operations


Joyce Shaw

Joyce Shaw is the National Lead for the delivery of Business Operations for the Office of the Chief Information Officer (OoCIO). Joyce has 25 years’ experience in a range of roles, primarily in support of the Head of the ICT Function.


What is Business Operations?

Business Operations is a new area which, in time, will incorporate all of the administrative functions within the OoCIO.  This includes:

  • Financial processing
  • Records management
  • HR support
  • Facilitating staff training and development
  • Conference/meeting organisation
  • General administrative supports to the OoCIO